February 12, 2021

Retail Clinics and Non-Traditional Solutions Push the Traditional Healthcare Model to Change

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Since the first retail health clinic opened in 2000, the business model has consistently and increasingly disrupted the traditional ambulatory healthcare environment.

Two decades later, 44 percent of all patient visits occur outside of what would be considered doctors’ office hours. The reasons are multifold. Retail clinics have offered care for low-acuity conditions with extended hours, walk-in visits, convenient locations and lower costs with more price transparency.

The scope of services has grown beyond the basics and now includes preventive screenings, chronic disease management and infusion services, along with other more complex health offerings.

Building on this firm foundation, retailers are charging into the space – and not just national drugstore chains Walgreens and CVS. Walmart is moving so aggressively that CNBC was prompted to ask, “Is Walmart the future of healthcare?” and Amazon has plans to open clinics near its fulfillment centers where it will support its employee health model, called Amazon Care, a virtual program offering telehealth and in-person follow-up.

Virtual services, such as the app-based Heal, offer real-time chats with healthcare providers, and digital therapeutics, such as the diabetes-management service BlueStar by WellDoc, can help patients manage a disease or a disorder.

The ambulatory environment is redefining itself in response to these disruptors, and its solutions need to be retail-oriented and consumer-focused to address evolving patient expectations. Read more about the Impact of Retail Health and “Non-Traditional” Competitors on Ambulatory Environment and how Catalyst, a Haskell Company, can help create innovative and implementable solutions that address consumers’ needs and provider challenges in today’s complex healthcare environment.

Haskell delivers more than $1 billion annually in Architecture, Engineering, Construction (AEC) and Consulting solutions to assure certainty of outcome for complex capital projects worldwide. Haskell is a global, fully integrated, single-source design-build and EPC firm with over 1,800 highly specialized, in-house design, construction and administrative professionals across industrial and commercial markets. With 20+ office locations around the globe, Haskell is a trusted partner for global and emerging clients.

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